Refund Policy

This Refund Policy is part of the Licensed Services Agreement and is the entire agreement between you and Zhoushan Lianqing Network Technology Co., Ltd. (“We”or“Us”). Terms not defined in this Refund Policy have the same definitions as in the Licensed Services Agreement, and in the event of an actual conflict between this Refund Policy and the terms associated with your purchase or transaction, this Refund Policy shall control.

Refund Conditions

Except as expressly provided in the Licensed Services Agreement with you or in this Refund Policy, or as may be granted to you under the laws of your jurisdiction, all purchases from the Site are final and non-refundable upon sale.

If you meet the conditions for a refund, please refer to the “How to Request a Refund” section to apply.

If you are a resident of one of the following countries/regions, please refer to the specific refund rights below:

European Union and United Kingdom:

• If you are a consumer residing in the European Union or the United Kingdom, you have the right to withdraw from any purchase without reason within 14 days of the purchase date on the Website (the “Withdrawal Period”). The Withdrawal Period will expire 14 days after the date of purchase.
• To exercise your right of withdrawal, you must notify us as required by the refund request process, as described in the“Contact Us”section.
• If you exercise your right of withdrawal, we will refund all payments received from you for that item without undue delay and, in any case, no later than 14 calendar days from the day we receive the notice. Unless you expressly agree otherwise, we will refund using the same payment method you used for the initial transaction; in any case, you will not incur any fees for such a refund.
• If the nature of the item makes it explicitly non-refundable as described in this Refund Policy and we have informed you before your purchase that the item does not qualify for a refund, the terms of this right of withdrawal will not apply to you.

South Korea:

• If you are a consumer residing in South Korea, you have the right to cancel the purchase of digital goods within 7 days of purchase (if we have already provided you with the digital goods). The refund will be processed within 3 business days of receiving the necessary information for the refund.
• Unless otherwise provided by the relevant laws and regulations of Korea, you may not cancel the purchase of such digital goods under the following circumstances:

n   The digital goods are used or applied immediately after purchase;

n   Any additional benefits of the digital goods have been used; or

n   The digital goods are received, opened, or unsealed when mere receipt, opening, or unsealing can be considered as using the digital goods.

• However, notwithstanding the above provisions, if the content of the purchased digital goods differs from what is indicated on the label or advertisement, or is provided in a manner different from the terms of this Refund Policy, you can request a refund within 3 months after receiving the purchased digital goods or within 30 days of discovering or potentially discovering such discrepancies.
• If you cancel the purchase, We may retrieve or delete the digital goods of the canceled purchase.

Taiwan Region:

• If you are a consumer residing in Taiwan, you can apply to cancel your account and request a refund within seven days of registering the account. In addition, when your account is canceled for any reason, you may request a refund of any unspent balance in your account, which will be refunded after deducting the necessary fees, unless the remaining balance is insufficient to cover the necessary fees for the refund.

Additional Provisions on Refunds

Provided you meet the conditions for a refund, if you purchased (1) in-game currency with real money and have not spent any of the purchased in-game currency, or (2) unused refundable content, you can contact us or the payment channel used at the time of purchase to request a refund, unless otherwise provided by law.

Refunds for these real money purchases will be subject to the following additional restrictions:

• The form of refund for real money will be the same as the method you used to purchase the in-game currency. For example, if you paid by credit card, the refund will be processed to the same credit card.
• We will only process refunds if the payment method used for purchasing in-game currency or content can process the refund. For example, we can process refunds for payments made by credit card/cash card or PayPal, but not for payments made by gift cards or prepaid cards.
• We cannot process refunds for in-game items purchased through third-party channels or other non-Website purchases, including purchases made through App Store, Google Play, One Store, etc. You need to follow the refund policy of the channel used at the time of purchase and apply for a refund through that channel.
• In-game purchases made with virtual currency are non-refundable, such as battle passes, bundles, monthly cards, etc.

How to Request a Refund

You can request a refund through the payment channel used when purchasing our goods or services. We will verify your refund request with the payment channel within the legally stipulated time and decide whether to process the refund.

You can also contact us directly to apply for a refund. For contact details, please refer to the “Contact Us” section.

Effects of Refunds

Refunds may take up to 10 business days to be credited, depending on the payment method used. However, if the laws of your country/region stipulate otherwise, the Website will complete the refund within the legally prescribed period.

If we confirm your refund request, the corresponding goods/services will be reclaimed or revoked. If you received additional rewards in the game due to the purchase of the goods/services, those rewards will also be reclaimed or revoked.

If the balance or items in your account have been used and are insufficient to deduct the quantity to be reclaimed or revoked after the refund, your account balance may become negative, or you may not receive a full refund.

You may receive reminders from us to top up the corresponding balance or items for a certain period after the refund.

Contact Us

If you have any questions or concerns about our refund policy or the refund process, please feel free to contact our customer support department at 【PlaybestStudio@gmail.com】for more information.