Privacy Policy
Last Update: 【11/13 2025】
This Privacy Policy informs you of your choices and explains how we handle any personal data you provide to us. When you use mobile games published by PLAYBEST GAME LIMITED (hereinafter referred to as “we” or “us”), we collect and use your personal data. It is important that you understand how this process works and how you can exercise control over it.
By signing up to use our game (referred to as the “Game Service” or “Service”), you accept our policies regarding your personal data and explicitly consent to our collection, processing, use, and storage of your personal data as outlined in this policy.
You confirm that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you must not use the Game Service. Should you change your mind in the future, you may withdraw your consent to the use of your personal data under this policy.
This section explains the different types of personal data we collect and how we collect them.
We will collect and use the following information about you:
1.1.1 When you register for the game and set up your profile, including details from your social media profile such as name and profile photo (including the nickname you specify and any information imported from connected social media accounts like Facebook, X, or Apple login).
1.1.2 When you configure your profile within the game, including any information you voluntarily choose to provide for customizing the game, such as gender.
1.1.3 When you participate in game promotions and submit your contact details to us (including your name, email address, and physical address).
1.1.4 When you make purchases within the game (in which case we process the information you provide to facilitate payment).
1.1.5 When you wish to view regional leaderboards (in which case we use your location information).
1.1.6 When you use features like voice chat interactions (including microphone permissions on your mobile device).
When you use the game, we automatically collect certain data, including your IP address, physical location, and device information (such as device type, network data, operating system, and performance data), as well as information related to your game usage, such as operation dates and timestamps, interaction data, and crash data. We also collect and store your data each time you interact with us. This includes, for example, your email address and contact information when you use in-app support to communicate with us.
The primary purpose of collecting this data is to analyze app performance and provide you with an improved gaming experience.
You may provide additional information in your profile (e.g., gender). When you communicate with other users in the game, you may also provide or generate information, such as chat logs and chat content.
2.1 We use cookies and similar technologies (such as web beacons, log files, scripts, and tags) (“Cookies”) to enhance your experience when using our services. Cookies are small files placed on your device that enable us to provide certain features and functionalities.
2.2 You may choose to allow the installation of these Cookies or disable them later. You can accept all Cookies, set your device (for the game) or web browser (for the community website) to notify you when Cookies are being installed, or refuse all Cookies by adjusting the relevant settings on your device. However, if you choose to reject Cookies, certain aspects of the game may not function as intended.
Our services may contain links to external websites. We make no guarantees regarding the quality, suitability, functionality, or legality of data or any goods and services provided on these linked external websites. These links are provided solely for your convenience and benefit. We do not monitor or review these external websites, and we accept no responsibility or liability for any losses arising from their content or accuracy. Opinions expressed in these materials should not be interpreted as our endorsement, recommendation, or opinion. This Policy does not apply to your use of such external websites. We recommend reviewing the privacy policies or statements of these external websites before use.
We use your data based on the following legal grounds and in the following ways:
(Social media account IDs, such as Facebook, Twitter, Game Center, Google Play, and Apple (collectively referred to as “Social IDs”), Open ID, nickname, email address, profile picture)
We use your registration information to set up your account, allow you to log into the game, and provide services to you. We use this information based on your consent to this Privacy Policy.
(Device ID, device type, operating system, CPU, memory, IP address, MAC address,Android ID、OAID)
We use this information to provide and improve the game services, such as: allowing you to download and install the game on your device; recording and tracking your requests related to the game; detecting your network and device status while you play; and correcting errors you may encounter while playing the game. Using device information is necessary for providing the game.
(Name, email address, physical address, phone number, and real-time messaging account)
We use this information to send you notifications about our promotions and any rewards you are eligible to receive. We use this information based on your consent to this Privacy Policy.
We use this information to provide certain location-based services, such as forming teams with nearby players and viewing regional leaderboards. We use this information based on your consent to this Privacy Policy.
We use this information to share certain content on social media platforms. We use this information based on your consent to this Privacy Policy.
(Gender, age, photo, etc.)
We use this information to provide you with personalized services, such as a customized profile page. We use this information based on your consent to this Privacy Policy.
(Level, characters, scores, chat logs, etc.)
We use this information to provide you with services, as it forms the foundation of our game. Using game data is necessary for delivering the game.
We securely store your data using methods including local storage (such as game cache), databases, and server logs.
We will keep your data only for as long as your account is active or only for as needed to provide you the game services unless deleted in accordance with your request or where we are required to do so under applicable law.Where required by law, we will only store your information as long as necessary to fulfil the purposes for which the information is collected and processed or where the applicable laws and regulations provide for longer storage and retention period. Upon the expiration of such period, your personal data will be deleted, blocked or anonymized, as provided by and in accordance with applicable laws and regulations.
6.1.1 Authorized Partners for Advertising and Analytics Services We do not share your personally identifiable information (such as your name or email address, which could be used to contact or identify you) with partners providing advertising and analytics services without your consent. We may, however, provide these partners with data about the reach and effectiveness of their advertisements, but without including data that identifies you personally. Alternatively, we may aggregate this data so that it cannot identify you.You can click【List of personal information shared by third parties】for details.
6.1.2 Vendors, Service Providers, and Other Partners We may share data with vendors, service providers, and other partners worldwide who support our business. This includes, but is not limited to, those who provide technical infrastructure services, analyze service usage, measure advertising and service effectiveness, facilitate customer support, handle payments, or assist in academic research and surveys.
We will not transfer your personal data to any company, organization, or individual without your explicit consent. In the event of a merger, acquisition, or liquidation, a transfer of personal data may be involved; in such cases, we will require the new entity holding your personal data to adhere to this Privacy Policy and to obtain your authorization again.
We will not publicly disclose your personal data without your explicit consent. However, we may disclose your personal data to relevant authorities as required by law, legal procedures, litigation, or mandatory requests from government agencies. In such cases, we will verify the authenticity of the requestor and the disclosure request. If necessary, we will require the requestor to provide valid legal documentation, and we will implement security measures to protect the disclosed data in accordance with legal and industry standards.
7.1 Commitment to Data Privacy and Integrity Regardless of where your personal data is stored, we are committed to maintaining its privacy and integrity. We have established data security and access policies to limit access to our systems and technology. We also use security measures, such as encryption, to protect your data. Your personal data remains subject to our technical and organizational controls, as well as our policies and procedures, including this Privacy Policy.
7.2 Unfortunately, data transmission over the Internet is not completely secure. While we make every effort to protect your personal data, we cannot guarantee the security of data transmitted to our services, and you assume any risks associated with data transmission.
Please use a complex password to help secure your game account. We will make every effort to ensure the security of any personal data you send to us. If our physical, technical, or administrative safeguards are compromised, resulting in unauthorized access, disclosure, alteration, or destruction of data that could harm your legal rights, we will take appropriate remedial measures.
In the unfortunate event of a personal data security incident, we will report to the regulator within 72 hours and inform you in accordance with the requirements and timeframes of laws and regulations: the basic facts of the incident, potential impact, measures we have taken or will take in response, recommendations you can follow to prevent and mitigate risks, and any remedies available to you. We will notify you of this information via email, letter, phone call, or push notification. If it is difficult to notify each individual affected, we will publish an announcement using a reasonable and effective method.
Our services operate globally. You can see our License and Services Agreement for specific countries and regions.Please be aware that the information we collect (including personal information) may be transferred, processed, and stored to HongKong China. Consequently, in some instances, courts, law enforcement, and other authorities in these countries or regions may have access to your personal information. However, when transferring your data internationally, we take reasonable steps to protect your privacy. These measures may include implementing legally recognized standard contractual clauses, obtaining your consent, or other legally permissible methods for transferring personal data. By using our services or providing us with information through our services, you acknowledge and consent to the global transfer, processing, and storage of your information, even if privacy laws in these countries or regions may not be as comprehensive as those in your country of residence or citizenship. We will, however, continue to take reasonable measures to protect the privacy of your personal data. These measures may include implementing legally recognized standard contractual clauses, obtaining your consent, or other legally permissible methods for transferring personal data.
We typically rely on the personal data provided by you (or your authorized representative). To ensure your personal data is up-to-date, complete, and accurate, please inform our Data Protection Officer in writing or via email if there are any changes to 【gzfxzx1@gmail.com】. Contact details can be found in Section 12.
You can choose not to receive our promotional communications (such as marketing emails) by following the instructions provided in those communications.
You may opt out of interest-based ads on mobile applications. To opt out of personalized in-game offers, you can use the options available in the game settings. Please note, however, that we will always customize content to a limited extent (e.g., to avoid showing content you have already purchased).
You may choose not to sell or share your personal information. You may submit an opt-out request through an authorized agent. California residents have the right to opt out of the sale of their personal information and to opt out of the sharing of their personal information with third parties for the purpose of cross-contextual behavioral advertising if you do so in accordance with the California Consumer Privacy Act. Residents of other U.S. states may have similar rights.
You have the right to access, correct, or supplement your information. You may request this by emailing us at 【gzfxzx1@gmail.com】.
You may request that we delete your personal data under the following circumstances:
10.4.1 If our processing of your personal data violates laws or regulations;
10.4.2 If we collected and used your personal data without your explicit consent;
10.4.3 If our processing of your personal data seriously violates our agreement with you;
10.4.4 If you no longer use our products or services, or you choose to deactivate your account.
If we decide to respond to your deletion request, we will also, whenever possible, inform any parties that received your personal data from us and request that they promptly delete your data (unless otherwise required by law or if they have separately obtained your authorization).
Please note that, due to applicable laws and technical security measures, we may not be able to delete information immediately from backup systems. In such cases, we will securely store your personal data and isolate it from further processing until deletion or anonymization from backups is possible.
You have the right to request that we provide personal data that you voluntarily submit or that is generated in the course of using the Services in a structured, generic, machine-readable format (e.g. JSON, CSV).
Each business function requires certain essential personal data to operate. Additionally, you may withdraw or modify your authorization consent by contacting customer support or adjusting the settings on your mobile device.
When you withdraw consent, we will cease processing the relevant personal data. However, your decision to withdraw consent will not affect any data processing previously carried out under your prior authorization.
You may request to delete your account by either (1) deleting your account within the game or (2) contacting customer support to remove your account information. After you voluntarily delete your account, we will stop providing services to you and, as required by applicable law, delete or anonymize your personal data.
To exercise these rights, you may need to submit a written request. Alternatively, we may ask you to verify your identity to confirm it is you making the request. We will respond to your request within 15 days. If you are not satisfied with our response, you may file a complaint with our Data Protection Officer.
For reasonable requests, we generally do not charge a fee. However, for repeated requests or those beyond a reasonable scope, we may charge a fee. We may refuse requests that do not directly relate to your identity, are duplicative, require excessive technical resources (e.g., building new systems or fundamentally altering current practices), risk the legitimate interests of others, or are otherwise impractical.
We may be unable to respond to your request as required by law in the following circumstances:
(a) National security;
(b) Legal defense;
(c) Public safety;
(d) Prevention, investigation, detection, or prosecution of criminal offenses, including preventing threats to public safety;
(e) Other significant public interests of the Union or a member state, especially regarding economic or financial matters, including monetary, budgetary, taxation, public health, and social security issues;
(f) Judicial independence and protection of judicial proceedings;
(g) Prevention, investigation, and prosecution of breaches of professional ethics;
(h) Supervisory, inspection, or regulatory functions connected to (a) through (g), or when exercising official authority in such cases;
(i) Protection of the rights and freedoms of data subjects or others;
(j) Enforcement of civil compensation in legal proceedings.
10.9 Notices
When deemed necessary, we may occasionally send you notices (for example, if service access is temporarily suspended for maintenance or in connection with security, privacy, or administrative communications). These non-promotional, service-related notices are mandatory and cannot be opted out of.
You may not use our Services if you are a child, which means a child who (a) is under 13 years of age, or (b) is between the ages of 13 and 18 years of age, but under the age at which he or she can give valid digital consent to the processing of his or her personal information under applicable data privacy laws,and we do not knowingly collect personal data from children in connection with our services. If you believe that we may have inadvertently collected personal information from your child, please contact our Data Protection Officer to request the deletion of this information,and we will delete your and your child's data within 14 days of receiving the request. In certain cases, we may ask users to provide their date of birth. If this information indicates that the user is below the age specified by applicable law and is therefore considered a child, we will not further collect personal information from the child until verifiable consent from a parent or guardian is obtained.
If you have any questions, feedback, or requests regarding our personal data protection policies and procedures, you may contact our Data Protection Officer at the following email address:
Email: 【gzfxzx1@gmail.com】
If we make any significant changes to this policy, we will post the updated policy here and notify you. Where necessary or required by law, we will notify you of any updated terms to again obtain your consent or allow you to exercise your rights.We encourage you to check this page regularly to stay informed about any updates or changes to this policy. By continuing to use our services, you acknowledge and accept these changes.
This Privacy Policy is part of the Terms of Use and Service Agreement. For any matters not covered in this policy, please refer to the Terms of Use and Service Agreement.